Shipping policy

Here is the improved English version of your Shipping Policy, with all contact information updated to the new email and the date removed as requested.

Shipping Policy

At Reviv, we strive to deliver our products efficiently and securely to our customers worldwide. Please review our shipping policy to understand our processes, delivery timelines, and related conditions.

1. Order Processing Time

  • Internal Processing: Orders are processed within 7 business days after payment confirmation.

  • Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the following business day.

  • Confirmation: Once your order is dispatched, you will receive an automated email confirmation containing your tracking details.

2. Shipping Options & Delivery Time

  • Estimated Timeline: Generally, shipping takes 10–14 days to most global locations.

  • Note: Delivery times may vary based on your specific location, carrier delays, or unforeseen circumstances beyond our control.

3. Shipping Restrictions

  • Eligible Locations: We ship to all countries available in the dropdown list during checkout.

  • Limitations: We do not ship to P.O. Boxes, APO/FPO addresses, or military bases.

  • Support: If your location is not listed at checkout, please contact us at revivcleaner@gmail.com for assistance.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email to monitor your package on the carrier’s website. If you do not receive a tracking email within 3 business days of your purchase, please check your spam folder or contact our support team.

5. Lost, Stolen, or Delayed Shipments

  • Status Updates: If your order is delayed significantly beyond the estimated timeframe, please reach out to us.

  • Liability: Reviv is not responsible for lost or stolen packages confirmed as "Delivered" by the carrier. Please ensure you provide a secure and accurate shipping address.

  • In-Transit Issues: If a package is confirmed lost in transit, we will work directly with the shipping carrier to resolve the issue for you.

6. Address Changes & Order Modifications

  • Window of Opportunity: Due to our automated systems, we can typically only modify shipping addresses within 24 hours of purchase.

  • Urgent Requests: If you need to update your details, please email revivcleaner@gmail.com as soon as possible.

7. International Shipping & Customs Fees

  • Import Charges: International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • Customer Responsibility: These charges are not included in the product price or shipping fees and are the sole responsibility of the customer. Reviv is not responsible for delays caused by customs clearance procedures.

8. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, failure to pick up the package, or customs refusal:

  1. The customer will be responsible for the re-shipping fee.

  2. If the customer chooses not to have the item re-shipped, a refund will be issued minus the original shipping costs.

9. Contact Us

For any shipping-related inquiries or support, please reach out to our team: 📧 Email: revivcleaner@gmail.com